True leadership isn’t about control—it’s about service. The best leaders don’t just delegate; they create an environment where their teams can thrive. This is the foundation of servant leadership—a leadership style that prioritizes trust, empowerment, and personal growth.
At Subaru of America, I had the privilege of learning from incredible leaders who embodied this approach. They didn’t micromanage; they removed obstacles, defended their teams, and led by example. Watching them in action, I developed my own philosophy of leadership, which I call the 4Cs of Servant Leadership:
1. Connection: Build Relationships That Matter
Great leaders invest in their people. They check in, find common ground, and make time for real conversations. This isn’t just about work—it’s about understanding what drives each team member. When leaders take an interest in their employees’ passions and challenges, they foster an environment of trust and inclusion.
2. Choice: Empower Your Team
Leaders don’t just give orders—they provide ownership. My approach? I tell my team, “You have 52% ownership. What do you think?” This encourages critical thinking and confidence. When they struggle, I guide them through a structured problem-solving method (1-3-1) that allows them to take the lead while knowing I’m there to support them.
3. Competency: Grow Through Learning and Failure
Confidence comes from experience, and experience often comes from failure. The Dunning-Kruger Effect teaches us that at first, we think we know everything—until reality hits. Great leaders understand this and give their teams space to grow. Celebrating small wins, promoting transparency, and sharing personal failures all help build competency and resilience.
4. Consistency: Trust is Built Daily
The most important leadership trait is reliability. If you say something, follow through. If you expect accountability, model it. If you encourage risk-taking, be there when it doesn’t work out. Consistency creates a culture where teams feel safe to innovate and grow.
Your Leadership Challenge This Week:
Schedule a one-on-one conversation with a colleague. Ask them, “What’s something you could talk about for hours without getting bored?” Listen, take notes, and use that information to build trust. If they mention work challenges, make it your mission to help remove a roadblock. Servant leadership starts with small, intentional actions.
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